Terms of service

Terms of Service

Last Updated: August 21, 2026

Welcome to Sorvellor. These Terms of Service govern your use of the Sorvellor website and your purchase of products through our online store.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. General Information

Sorvellor operates an online retail store offering hair-care accessories and related products, including portable hair brushes, folding combs, mirror combs, scalp massage brushes, and other selected beauty accessories.

Store address:

3328 Frost Crt, Coquitlam, BC V3E 3B9, Canada

Contact:

support@sorvellor.shop
(604) 603-9558

2. Eligibility

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are purchasing a product on behalf of another person or organization, you represent that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our website are accurate and up to date.

However, minor differences may occur due to:

Screen and display settings
Lighting conditions in product photography
Manufacturing variations
Packaging updates
Product availability

We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.

4. Pricing

All product prices displayed on the website are subject to change without prior notice.

We reserve the right to correct pricing errors or other inaccuracies. If an order has been placed at an incorrect price due to an obvious error, we may contact you regarding the order and provide the available options.

Any applicable taxes, duties, customs fees, or other charges may depend on the destination and applicable local regulations.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

We reserve the right to accept, decline, limit, or cancel an order when necessary, including where there is suspected fraud, an inventory issue, an obvious pricing error, or other circumstances that prevent us from fulfilling the order.

6. Payment

Payment must be successfully authorized before an order can be processed.

You agree to provide accurate and complete billing and payment information when placing an order.

7. Shipping

Sorvellor provides free worldwide shipping to eligible destinations.

Our standard estimated delivery time is 7–10 days. Delivery estimates may vary due to destination, carrier operations, customs processing, weather, holidays, or circumstances outside our reasonable control.

For additional information, please review our Shipping Policy.

8. Returns and Refunds

Eligible products may be returned within 30 days of delivery in accordance with our Return & Refund Policy.

Please review that policy before submitting a return request.

9. Intellectual Property

All content appearing on the Sorvellor website, including text, graphics, logos, photographs, product descriptions, designs, layouts, and other materials, may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, copy, publish, or commercially exploit website content without appropriate authorization.

10. Prohibited Use

You agree not to use our website for unlawful purposes or in a manner that could damage, disable, overburden, or interfere with the website or its operation.

You may not attempt to gain unauthorized access to any portion of the website, accounts, systems, or data.

11. Third-Party Services

Our website may rely on third-party services or technologies to support payment processing, shipping, analytics, website functionality, or other services.

Your use of third-party services may be subject to the relevant third party's terms and policies.

12. Limitation of Liability

To the extent permitted by applicable law, Sorvellor will not be responsible for indirect, incidental, special, consequential, or similar losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit rights that cannot legally be excluded or limited under applicable law.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Updated terms will be posted on this page with a revised effective date. Your continued use of the website after an update constitutes acceptance of the revised terms to the extent permitted by law.