Contact US

We're Here to Help

Have a question about an order, product, shipping, returns, or anything else related to your Sorvellor experience?

Our customer support team is happy to assist you.

Customer Support

Email: support@sorvellor.shop
Phone: (604) 603-9558

Store Address

Sorvellor
3328 Frost Crt
Coquitlam, BC V3E 3B9
Canada

Customer Service

For the fastest assistance, please contact us by email and include your order number whenever your inquiry is related to an existing purchase.

When contacting us about an order, providing the following information can help us respond more efficiently:

  • Order number

  • Name used when placing the order

  • Email address associated with the order

  • A brief description of your question or concern

  • Photos or other relevant information when reporting a product issue

We aim to respond to customer inquiries as promptly as possible during our normal support operations.

Common Questions

Where does Sorvellor ship?
We offer free shipping worldwide to eligible destinations.

How long does delivery take?
Our standard estimated delivery time is approximately 7–10 days, depending on the destination and other circumstances affecting transportation.

Can I return my order?
Eligible purchases may be returned within 30 days in accordance with our Return & Refund Policy.

Need additional help?
Please contact us at support@sorvellor.shop and our team will be happy to assist you.

Thank you for choosing Sorvellor.

Sorvellor
3328 Frost Crt, Coquitlam, BC V3E 3B9, Canada
(604) 603-9558
support@sorvellor.shop