Shipping policy

Shipping Policy

Last Updated: August 21, 2026

At Sorvellor, we aim to make your shopping experience convenient from checkout through delivery. This Shipping Policy explains our shipping methods, estimated delivery times, and important information regarding international orders.

1. Free Worldwide Shipping

Sorvellor offers free shipping worldwide to eligible destinations.

Shipping availability may depend on destination, carrier coverage, local regulations, and other logistical circumstances.

2. Estimated Delivery Time

Our standard estimated delivery time is:

7–10 days

The estimated timeframe begins after the order has been processed and shipped, unless otherwise stated at checkout.

Please note that delivery estimates are not guaranteed delivery dates.

3. Order Processing

Orders are processed after payment has been successfully confirmed.

Processing time may vary depending on order volume, product availability, holidays, and other operational circumstances.

Once your order has been shipped, available tracking information may be provided so you can follow its progress.

4. Tracking Information

Where tracking is available, tracking details may be sent to the email address associated with your order.

Tracking information may take some time to become active after the carrier receives and scans the shipment.

5. International Shipping

Because Sorvellor serves customers worldwide, international shipments may be subject to customs procedures, import regulations, taxes, duties, or other fees imposed by the destination country.

Any customs duties, import taxes, brokerage charges, or similar fees that are imposed by the destination country may be the responsibility of the customer unless otherwise stated.

6. Delivery Delays

Although we aim to meet the estimated delivery timeframe, delays may occur because of circumstances beyond our reasonable control, including:

Severe weather
Customs inspections
Public holidays
Carrier delays
Transportation disruptions
Incorrect or incomplete delivery information
Unexpected logistical issues
Events outside our reasonable control

If your order appears to be delayed, please contact our support team so we can assist you.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an order cannot be delivered because the address provided was incorrect or incomplete, please contact us as soon as possible.

Additional shipping arrangements or costs may apply depending on the circumstances.

8. Lost or Damaged Packages

If your package arrives damaged, please contact us promptly and provide photographs of the package and product when possible.

If tracking indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, and the relevant carrier where appropriate.

You may also contact our support team for assistance.